Have your policy number and the date of the damaging event at hand when you call. For the best service and fastest response from your insurance company, call their customer service claim line.
Explain that your roofing contractor, the Jack Caton Roofing Team, has inspected your roof and found sufficient damage to warrant initiating a claim.
The claims specialist will ask when the damage occurred. If you do not know for sure, ask Jack Caton Roofing Team or tell the representative that we discovered the damage recently when we inspected the roof. Next, they may ask which parts of your home were damaged. Inform them that the roof is definitely damaged, but there may also be some damage to the siding, paint, and possibly the gutters and downspouts.
The claims representative may set a date and time for an adjuster’s inspection at that moment, or the adjuster may call you later to arrange the details. Regardless of when you schedule the adjuster’s inspection, it’s crucial to gather all the necessary information, including the adjuster’s name and phone number and the date and time of the scheduled inspection.
Next, you need to say these magic words: “I want my contractor, the Jack Caton Roofing Team, to be present at the adjuster’s inspection.” If they ask you why, state that you want to have representation for yourself as the homeowner. We’ll get on the roof with the adjuster to make sure they are aware of all the damage and walk through the property with them to make sure that they note all damage.
Our experience is that a homeowner gets a more comprehensive claim when we are present for the adjuster’s inspection. Also, the adjuster will be more likely to stick to the time they initially scheduled if you make it clear that we will be there too. If the adjuster changes the date or time, please let us know.
Call Amy at Jack Caton Roofing Team with the adjuster’s meeting information, or enter it into the convenient JCRT online system. You can reach Amy at (719) 338-1441.
We will meet the adjuster and ensure they complete a thorough inspection of your house's roof and other components that were damaged by storms. When the adjuster’s inspection is complete, we will contact you regarding their findings, as will the adjuster.
It is vital to share the insurance claim estimate with us because we will know if the insurance adjuster included the necessary details. We will ensure the adjuster has been fair and just, allowing an adequate amount of money for each component of the job.